What is a chatbot?

A chatbot is fundamentally defined as an AI program designed to simulate human conversation through text or voice. This technology leverages natural language processing and machine learning algorithms to understand, generate, and respond to user inputs in a way that mimics human conversation. By engaging users conversationally, chatbots can provide immediate responses, answer queries, or offer assistance, enhancing user interaction and experience.

The capability of a chatbot does not solely rely on learning user preferences, creating databases, or automating customer service processes although it can contribute to these functions within a broader system. Its primary function is centered around conversational simulation, making it a key tool in customer support, personal assistants, and various other applications where human-like interaction is beneficial.